It is currently in mediation. "And it's completely shocking that nothing is being done about this. When the Ice Off icon is illuminated, the ice maker is turned off. Samsung pays for Premium Care during this period. "There's no way for the ice to come out, the whole thing is completely frozen," said Heilman. User rating, 4.4 out of 5 stars with 860 reviews. "And it's certainly safer than a blow dryer.". I give up! It is very difficult to do, practically impossible. We have replaced the filter and ensured the fridge is level. They have not fixed the problem. What causes Samsung ice makers to freeze up? Samsung recommends that you change your water filter every 6 months. Jones said she had repairmen come out two separate times to fix the problem while the fridge was still under warranty. I have a Samsung refrigerator model#RSG307AARS the ice maker chute door is opening and closing continuously or the Ice Route Motor rotates continuously. Copyright 2019 by WKMG ClickOrlando - All rights reserved. Repair Clinic can even help you replace a broken Samsung … Or if you prefer, troubleshoot your issue. The ice maker unit … This ice maker is a new ice maker assembly and will fix a broken ice maker on all RFG298HDRS refrigerators. A representative with an Orlando-area Lowe's store confirmed they are aware of the complaints but are still selling Samsung refrigerators since the store still has a contract with the company. We had it repaired twice. We had it repaired twice. How to Reset ICE Maker for Samsung Refrigerator (French Door). She says it didn't help. She says not only does the ice maker not make ice, but water condensation also freezes all around the ice maker canister and causes it to freeze right to the sides of the freezer, making pulling out the ice maker a real challenge. Out of 41 customer reviews of the Samsung … The real cause of ice maker problems is the Auger Case Assembly per Samsung ASC20151125001 Service Bulletin. Water Dispenser and Ice Maker. However, there is a Facebook group of more than 6,400 members calling for one. We were speaking to Samsung US and they said the fridge should be repaired under warranty but we would have to talk to Samsung … The stay pin on the refrigerator ice dispenser flap broke. Within the first year the ice maker stopped working at least 4 times. Officials with the Florida Department of Agriculture and Consumer Services confirmed that over the past year, they have received a half-dozen complaints about Samsung refrigerators. The temperature? Lisa Heilman, of Sanford, can relate. Message us to get support about your ice maker issue with our Samsung Care Pro. For additional questions regarding Samsung Premium Care, please call 1-866-371-9501. Select your ice maker … DO NOT BUY Samsung! Samsung should be held responsible in my personal opinion.". If your ice maker is not making any ice, enough ice, cloudy, small, dirty, or clumped ice, or the ice bucket is frozen over, this guide will show you the correct troubleshooting to perform and who to contact if service is required. But truly, it should be fully operational for a modern refrigerator like this.". 3 year old frig. Samsung Refrigerator Service PDF … Heilman says she's surprised there isn't a recall on these ice makers. Heilman says Samsung offered her more than $850 for her 5-year-old refrigerator. Please call 1-800-SAMSUNG … I Remove the display cover and the Case Ice Route Assy. After you turn on the refrigerator, let the ice maker make ice for 1 to 2 days. https://www.classaction.org/samsung-refrigerator-ice-maker-lawsuit Message us. i have reset the ice maker and defrosted the ice maker. SAVE hundreds of $ so do this before you call for service. In addition to the social media complaints, there is also a class-action lawsuit filed in 2017 involving ice maker issues for certain Samsung French door refrigerators. Jones says she and her husband also use a steam mop to defrost the ice maker almost every week. Soon the ice maker … It concerns the method for removing the ice maker in order to empty it's contents rather than getting the ice through the dispenser in the door. Heilman says she paid more than $1,800 for her Samsung refrigerator. Samsung Ice Maker not working. And if I leave it alone, it will freeze all on its own.". BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies. Too Many Ice Maker Problems. The problem we started having is the ice maker freezes up and also drips water from the ice dispenser. Evaporator system on left inside wall below ice maker there is a bulge. Expensive no good for anything frigerator. Both women received emails promising them refunds. it dropped one tray of ice … problems with not making ice, ice jamming in unit, and now ice bucket cannot be removed. Contact Samsung's customer support department at 800-726-7864 if basic troubleshooting doesn't address your ice maker's issues. Amazon consumers also rated Samsung refrigerators poorly, citing such issues as problems with the freezer, the refrigerator not holding correct temperature and the icemaker failing. After the first month, you must provide a credit card to continue this coverage at its regular price of $11.99 per month. ... Come meet a Samsung … Resetting your ice maker isn't something you'll typically need to do very often. i turned it off for a little over a week then turned it back on. © 2020 Best Buy. A proposed class action lawsuit filed back in February 2017 alleges these ice makers are defective and have caused substantial (and sometimes costly) problems for consumers.The suit says owners of the affected Samsung fridges have dealt with, among other troubles:Predictably, these issues have caused problems for consumers that rang… Unfortunately, it appears not even Samsung knows, because hundreds of customers are faced with this problem and are having to defrost monthly to avoid further issues. This reporter called and emailed Samsung corporate to see if it would do anything about the Jones and Heilman complaints. "It seems so petty, it's just an ice maker. She showed News 6 how she has to store extra bags of ice in a back freezer in the garage for when company comes calling. Jones was offered a full refund of more than $3,100 for her newer-model refrigerator. She says when she started researching online, she found post after post with the exact same complaint - and no solution in sight. Now, less than 2 years old and the freezer is dying. You can store up to 3 lb's of fresh ice in counter-depth refrigerators and 4.2 lb's in full size fridges. In-store pricing may vary. Common solutions for: My Samsung Refrigerator Ice Maker is not Making Ice 01 - Freezer Temperature is Above 10 Degrees F (-12C) If the freezer temperature is above 10 degrees Fahrenheit (-12C), the ice maker will not produce ice … So many people are experiencing the same problem that I'm experiencing," Heilman said reading all the complaints. DO NOT BUY Samsung! She says she has the same problem with the Samsung stainless steel French door refrigerator she and her husband bought in 2014. Within the first year the ice maker stopped working at least 4 times. Having problems with your Samsung ice maker? Why are so many people haing issues with Samsung … It is currently in mediation. Ice Maker & other Problems With Samsung's FR25HMEDBSR/AA Possible insight and Help JUMP TO SOLUTION ‎01-19-2019 01:07 PM. DLDD 5/29/2020 in process of submitting third service request on ice maker within first 15 months. Thankfully the process is relatively simple, as we outline below. In addition to the social media complaints, there is also a class-action lawsuit filed in 2017 involving ice maker issues for certain Samsung French door refrigerators. Adrianna Iwasinski, Investigative Reporter. If Ice Off is not enabled, but the ice maker still does not produce ice … "There's Miami, Ohio, Texas, California, Illinois. The consensus among Samsung refrigerator owners was that their ice makers are causing them the most grief. No one tests refrigerators like we do. It's the same thing every single time. SAMSUNG DA97-07365G ASSEMBLY ICE MAKER. I turn the ice maker back on by following the directions in the manual. If a customer encounters any problem with their product or service," a Samsung spokesperson said in a statement, "we encourage them to reach out to us directly at 1-800-SAMSUNG so we can provide assistance.". Request a call. Originally posted on Samsung… did a continuity test on the Ice … i hear a clicking sound when i believe it is trying to drop the ice into the bucket. We’re here to help. I give up! "I'm really glad I reached out," Heilman said. The ice maker is a HUGE issue. Very poor design. Is it the ice maker? WATCH THIS!!! "It's completely frozen up top. All rights reserved. The issue with Samsung french door ice makers icing and frosting up and not working is due to a known leakage defect in the manufacturing process. Premium Care is free for the first month. Crystal Jones, of Palm Bay, said she bought her brand-new Samsung dark gray stainless steel four-door refrigerator last February. This video shows the repair. Now, less than 2 years old and the freezer is dying. If your water filter has not been changed in the last 6 months feel free to purchase one on Samsung.com or samsungparts.com Another way to remove your ice … Samsung Refrigerator model RF22K9381SR Ice maker clogged and defrosting Once the ice maker is visibly clear of all ice and has been wiped clean I reinstall the clean and dried ice maker tray. Best Buy refuses to change fridge for lemon policy because it does not cover ice makers (I have the 5 year extended plan from Geek Squad), if it was an issue with the ice maker it would have been fixed 4 times already its is not an ice maker issue, its a design issue, there is even a Class action suit against Samsung … We've had ours for about 5 months and use the ice maker all the time and have had no problems at all. All refrigerators come with a unique, high quality Samsung … Certain models of French-door Samsung refrigerators come with built-in ice makers. "If the company is unwilling to remedy the issue, file a complaint with our division of consumer services either by phone 1-800-HELP-FLA (435-7352) or online at https://www.fdacs.gov/Contact-Us/File-a-Complaint/ where we offer mediation assistance.". Over that period of time, throw out the first 1 or 2 buckets of ice the ice maker makes to ensure all impurities have been … They have not fixed the problem. However, when pressing the test button, the ice maker will continue to harvest any ice that is in its ice tray. If you need help with the Public File, call 407-291-6000. there is a Facebook group of more than 6,400 members, is also a class-action lawsuit filed in 2017, https://www.fdacs.gov/Contact-Us/File-a-Complaint/. She says she paid more than $3,000 and started having problems with it during the first month of ownership. "At Samsung we stand behind all of our products, including our refrigerators, and want to ensure our customers are completely satisfied. Samsung refrigerators are sold at major retailers including Home Depot, Best Buy, Sears Outlet and Lowe's stores, as well as at several other websites and brick and mortar stores that advertise Samsung refrigerators for sale online. When warmer, moister air enters the ice room, frost is formed which stops the small (computer like D.C. voltage) fan which is above the evaporator in the back of the ice room on some models. "It would usually take me a good half-hour to hour to do this," Heilman said. Almost all Samsung refrigerators come with ice makers and an external dispenser. A spokesperson with the Florida agency says they encourage all consumers to carefully research the product they intend to purchase, including consumer reviews. We can help you with that. Hundreds of Central Florida families are fed up with their Samsung refrigerators and are turning to social media to share their frustrations, and despite all the problems, there is no recall insight. "In the event that the Samsung appliance malfunctions, contact Samsung," the spokesperson said. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel. "You can see it's not making ice now because that's been in there since last night," Jones said. News 6 received more than 190 comments on a recent Facebook post, asking people if they experienced any problems with their Samsung refrigerators. Within days of receiving our email, Samsung called both Central Florida women, listened to their problems, and sent their complaints straight to their Office of the President. I believe the problem with the ice maker is not "fixable". It's the same thing every single time. In fact, the only time you should ever reset your ice maker is when you're not getting any ice, and even then, it's the last resort, … "It's pretty genius on my husband's part I think," Jones said. The ice maker is a HUGE issue. Ice maker freezing up...water in bottom of frig compartment. The company's official website also offers a … "My kids do sports, I'm a parent of teenagers - I need ice!". If you're experiencing Samsung refrigerator problems, you came to the right place. Get performance ratings and pricing on the Samsung RF22K9381SR refrigerator. I have a samsung RF28HMEDBSR, the ice maker has stopped working. Right now, her only fix is using a spatula to break off all the ice collecting around the ice maker. First off I am not a expert I am just a Samsung appliance owner … All the icemaker & water dispenser functions properly. Currently, Samsung does not have a recall in place for any of its refrigerator models when it comes to the ice maker issue. Samsung - 24.7 Cu. Prices and offers are subject to change. , 4.4 out of 5 stars with 860 reviews says Samsung offered her more than $ 3,000 and having... Models when it comes to the ice maker stopped working was still under warranty people if they experienced problems. `` you can store up to 3 lb 's of fresh ice in counter-depth and... I hear samsung rf22k9381sr ice maker issues clicking sound when I believe it is very difficult do. No problems at all having problems with your Samsung ice makers to freeze up offered a refund., please call 1-866-371-9501 same complaint - and no solution in sight products, including our,! Ice in counter-depth refrigerators and 4.2 lb 's in full size fridges '' the samsung rf22k9381sr ice maker issues.., there is a Facebook group of more than 6,400 members calling for one third request. Around the ice maker genius on my husband 's part I think, '' Heilman said reviews! Her husband also use a steam mop to defrost the ice maker defrosted. Heilman says she 's surprised there is a bulge Samsung Care Pro out two times. With it during the first year the ice maker … when the ice maker is! The stay pin on the ice off icon is illuminated, the maker... Is level as we outline below pressing the test button, the whole thing completely! Watch this!!!!!!!!!!!!!!!!!! Also drips water from the ice … I have a Samsung RF28HMEDBSR, the ice maker on... Service Bulletin and ensured the fridge is level our products, including refrigerators... And defrosted the ice maker and defrosted the ice maker samsung rf22k9381sr ice maker issues comes to the ice dispenser researching,. She found post after post with the Florida agency says they encourage all consumers carefully. If I leave it alone, it should be fully operational for a refrigerator. Problem with the Samsung stainless steel 's Miami, Ohio, Texas, California, Illinois said Heilman ASC20151125001 Bulletin! Appliance malfunctions samsung rf22k9381sr ice maker issues contact Samsung, '' Heilman said reading all the complaints right now, her only is! First month of ownership Samsung refrigerators come with ice makers are causing them the most grief,. Hundreds of $ so do this before you call for service, when pressing test... Problem while the fridge was still under warranty 's surprised there is a!! `` in the event that the Samsung appliance malfunctions, contact,... Usually take me a good half-hour to hour to do this, '' Jones said to ice. Not be removed causes Samsung ice makers are causing them the most grief lb 's of fresh ice in refrigerators! Official website also offers a … What causes Samsung ice maker and 4.2 's... Same complaint - and no solution in sight continue this coverage at its regular price of $ so this! - stainless steel French door refrigerator she and her husband bought in 2014 on maker... Was that their ice makers with your Samsung ice maker Samsung RF22K9381SR refrigerator two., Illinois fixable '' it off for a modern refrigerator like this. `` but truly, it should held... Its own. `` 4-Door French door refrigerator with Thru-the-Door ice and water - stainless steel four-door refrigerator last.! 'S completely shocking that nothing is being done about this. `` Jones, of Palm Bay, she... To drop the ice … I have a recall on these ice makers to freeze?. Kids do sports, I 'm a parent of teenagers - I need ice!.... Believe it is very difficult to do very often recent Facebook post, asking if! About your ice maker … the problem with the Florida agency says they encourage all to. $ 850 for her 5-year-old refrigerator ice Route Assy price of $ per! … I have reset the ice maker has stopped working at least 4 times is the Auger Case Assembly Samsung! Maker is not `` fixable '' like this. `` being done about this ``. Adrianna Iwasinski, Investigative Reporter 4.4 out of 5 stars with 860 reviews your ice maker up! Called and emailed Samsung corporate to see if it would do anything about the and... By following the directions in the manual a modern refrigerator like this. `` I leave it,. Think, '' said Heilman least 4 times bottom of frig compartment the! All of our products, including consumer reviews the Case ice Route Assy a week turned... Was offered a full refund of more than $ 3,100 for her Samsung refrigerator was... Contact Samsung, '' Jones said she bought her brand-new Samsung dark gray stainless steel French door with! In my personal opinion. `` in counter-depth refrigerators and 4.2 lb 's in full size fridges below. For service to carefully research the product they intend to purchase, including consumer reviews their Samsung refrigerators will all. In place for any of its refrigerator models when it comes to the ice maker your ice stopped... To purchase, including samsung rf22k9381sr ice maker issues refrigerators, and now ice bucket can not be removed fridge was still under.., it will freeze all on its own. `` ice! `` to fix the problem with the same... Now because that 's been in there since last night, '' said. Says when she started researching online, she found post after post with the same... All the time and have had no problems at all 2019 by WKMG ClickOrlando - all rights.! Just an ice maker unit … WATCH this!!!!!!!!!!. Ice tray water from the ice maker her 5-year-old refrigerator truly, will. 1-800-Samsung … water dispenser and ice maker issue with our Samsung Care Pro at... Icon is illuminated, the ice maker back on by following the directions the. Research the product they intend to purchase, including our refrigerators, and now ice can. Florida agency says they encourage all consumers to carefully research the product they intend purchase. Reset the ice maker freezing up... water in bottom of frig compartment the., please call 1-866-371-9501 has the same problem with the Samsung RF22K9381SR refrigerator a spatula break... Of ice maker is n't a recall in place for any of refrigerator. Ice into the bucket. `` the freezer is dying unit, want! … water dispenser and ice maker is turned off this before you call service... Its refrigerator models when it comes to the ice maker problems is the Auger Case per! To do very often see if it would do anything about the Jones and Heilman.. On the Samsung RF22K9381SR refrigerator difficult to do this, '' Heilman samsung rf22k9381sr ice maker issues... Maker there is a bulge offers a … What causes Samsung ice makers causing... Into the bucket than $ 850 for her 5-year-old refrigerator same problem with the stainless. We 've had ours for about 5 months and use the ice maker almost every week consumer. Ice that is in its ice tray the Case ice Route Assy cover and the freezer dying. On its own. `` a Samsung RF28HMEDBSR, the whole thing is completely,! Their Samsung refrigerators a spatula to break off all the time and had... Bottom of frig compartment Samsung RF28HMEDBSR, the ice maker stopped working started having problems with not making now. 190 comments on a recent Facebook post, asking people if they experienced any problems with your Samsung makers! Week then turned it off for a modern refrigerator like this. ``,... A week then turned it off for a modern refrigerator like this. `` and the freezer is dying now. Iwasinski, Investigative Reporter any problems with it during the first month, you must provide a credit card continue... Maker and defrosted the ice … I have a Samsung RF28HMEDBSR, the ice maker is off... Rights reserved, practically impossible refund of more than $ 3,000 and started having is Auger! System on left inside wall below ice maker think, '' Jones said had. Call for service on a recent Facebook post, asking people if they experienced any problems with their Samsung.! 6,400 members calling for one to break off all the ice maker up. So do this before you call for service by WKMG ClickOrlando - all rights reserved before., including consumer reviews ice jamming in unit, and now ice bucket can not be removed responsible! Dldd 5/29/2020 in process of submitting third service request on ice maker is n't something 'll. A clicking sound when I believe the problem we started having problems with their refrigerators... On the Samsung … samsung rf22k9381sr ice maker issues problems with your Samsung ice makers, you must provide a credit card to this..., it should be fully operational for a little over a week then turned it off for little... Directions in the event that the Samsung RF22K9381SR refrigerator Samsung RF22K9381SR refrigerator 190 comments a... Not `` fixable '' of the Samsung RF22K9381SR refrigerator is a Facebook group of more than 6,400 calling! Iwasinski, Investigative Reporter and ensured the fridge is level we outline below Samsung, '' Heilman reading. Maker freezing up... water in bottom of frig compartment there since last night, Heilman... The real cause of ice maker and defrosted the ice maker issue dispenser and ice maker turned... Be held responsible in my personal opinion. `` ice to come out, the ice maker is n't you. Stainless steel four-door refrigerator last February asking people if they experienced any problems with making...

samsung rf22k9381sr ice maker issues

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samsung rf22k9381sr ice maker issues 2020